Support Overview

Vestec offers comprehensive technical support for its speech recognition engine at highly affordable rates; installation support is provided free-of-charge. Our technical support ranks among the best in the industry on account of participation of product developers in customer service as well as support fees that are a fraction of competitors’ rates.

Speech engine installation support is included in licensing fee. Additional support – such as, in-depth product training, speech grammar writing, application development, voice interface design, system integration, best practices consulting, and general trouble-shooting – is available for separate fees. (See Support Polices for support fee structure.)

Technical support is generally provided via online communication only. A customer is asked to open an Account (if he does not already have one) and post his query on the support forum. A technical support representative then responds to the query within 24-48 hours. Conference calls as well as on-site visits may be arranged upon request for additional fees.

To request technical support, please contact: support@vestec.com